Many of the guests that stay in a hotel are those on vacation. In fact, statistics show that nearly 74% of those who have traveled to a destination will return there again in the future. With that in mind, it’s important that your hotel is able to offer an amazing experience to each vacation guest staying within your facilities. You’ll find that avoiding problems guests experience while staying at hotels can help ensure your business is head and shoulders above the competition. Considering that, here are three problems guests want to avoid while staying at your hotel.
- Booking Problems
No potential hotel guests want to immediately start encountering problems while trying to book a room. You’ll find that hotel management system software can help avoid these stressful situations. The best hotel software systems help ensure that hotel employees are easily able to track all aspects of guest’s reservations. This minimizes any errors that can happen which causes frustrations for both guests and hotel staff. In addition, the best hotel software systems often include additional features that make managing all aspects of your hospitality business much easier than normal. It’s important that you’re able to offer customers an easy booking experience, no matter how they’re trying to accomplish this task. It’s also important to ensure that your website loads optimally on mobile devices as well as computers. In fact, statistics show that mobile search inquiries within the for terms related to travel have increased over 50%.
- Poor Customer Service
Statistics gathered from recent Harris Interactive and RightNow surveys from 2011 found that 86% of customers will stop doing business with a company due to a bad customer service experience. With that in mind, it is imperative that your employees practice good customer service to each and every guest. You’ll always to always ensure that employees are thoroughly trained in how to utilize excellent customer service skills. One key trait of great customer service is being empathetic to the needs of each guest.
- Noise From Neighboring Rooms
One of the most frustrating things for guests to experience while staying in a hotel is noise from neighboring rooms. Many hotel guests are feeling tired from a long day of seeing local sights. Therefore, the last thing they want to hear while they’re trying to relax is noise from other hotel guests. Constructing thick walls between rooms helps to resolve this issue.
To summarize, there are certain complaints that customer report while having a bad hotel experience. Therefore, learning about these problems can help ensure that your business avoids making these mistakes. The best hotel software systems can help automate and track booking matters, ensuring everything goes smoothly. No customer wants to be treated poorly, ensure all of your employees know how to properly handle matters with care and compassion. Another common complaint is dealing with noise from neighboring rooms. While this matter is a bit harder to immediately fix than the others, constructing thick walls helps to reduce this problem from taking place.