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Want to Ensure Great Customer Service?

Customer service

Hotels, hostels, and Bed and Breakfasts (BandB) run on ensuring their customers receive great customer service. For those that ultimately decide to stay at your property, their experience will decide whether or not they return in the future, or, furthermore, whether or not their friends and acquaintances will similarly visit in the time to come. The ease of experience — comfort, accessibility, convenience — are the primary factors deciding how a customer’s feelings upon leaving your property. When these experiences are negative, customers are unlikely to leave with a positive outlook on your business, and the data goes to show:

  • CEB research shows that 96% of customers that have to exert a “high” amount of effort when fixing a problem with a company are likely to be unfaithful
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