Category Hospitality software companies

Want to Ensure Great Customer Service?

Customer service

Hotels, hostels, and Bed and Breakfasts (BandB) run on ensuring their customers receive great customer service. For those that ultimately decide to stay at your property, their experience will decide whether or not they return in the future, or, furthermore, whether or not their friends and acquaintances will similarly visit in the time to come. The ease of experience — comfort, accessibility, convenience — are the primary factors deciding how a customer’s feelings upon leaving your property. When these experiences are negative, customers are unlikely to leave with a positive outlook on your business, and the data goes to show:

  • CEB research shows that 96% of customers that have to exert a “high” amount of effort when fixing a problem with a company are likely to be unfaithful
  • 86
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How Hotels Run So Smoothly

Hotels software

The average customer might take it for granted, but running a hotel can be extremely complicated. Most hotels have several things to manage at once. First and foremost, a hotel needs enough rooms to accommodate a proper amount of customers. Additionally, these rooms must be regularly cleaned and turned by a competent maintenance staff. Aside from the rooms themselves, hotel owners need to keep in mind things like proper stocking of vending and ice machines, efficient laundry services for towels and uniforms, outdoor maintenance, pool maintenance (if there’s a pool), business center operations, and so much more.

Think of your last hotel stay and try to remember all the things that were handled for you. Assuming your visit went well and the hotel was operating the way it should, you might recall how simple it w

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